cv999's Privacy Policy

cv999 places the highest importance on the privacy of its users. This privacy policy explains what information we collect while operating the cv999vip.cam website, how it is processed, and what rights you have over your information.

This policy applies to the cv999vip.cam website, related mobile applications, and all our digital services. By using our services, you are considered to have agreed to the terms of this policy. To learn the full terms of our services, please read the Terms and Conditions page.

cv999's services are for individuals aged 21 and above only. It is against our policy to collect personal information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.

2 What Information We Collect

2.1 Information You Provide Directly

We collect information that you provide yourself when registering an account, making a transaction, or contacting our support team:

• Full name and date of birth (for identity verification)
• Email address and mobile number
• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Password and security details (stored in encrypted form)
• Content of support requests and communication history

2.2 Automatically Collected Information

When you use the cv999 platform, certain information is collected automatically:

• Device type, operating system and browser information
• IP address and approximate location
• Site usage patterns — which pages you visited and how long you spent on them, which sections you accessed
• Login time, session duration, and transaction date and time
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

As part of the identity verification process or to comply with applicable law, we may receive necessary information from trusted third parties. This information is used solely for the purpose of verification and fraud prevention.

3 Purpose of Data Use

cv999 uses the information collected for the following specific purposes:

3.1 Account Management and Service Delivery

Your information is used to create and manage your account, process transactions, and ensure your security. Your provided details are needed to verify transactions through bKash, Nagad, Rocket and Upay during deposits and withdrawals.

3.2 Security and Fraud Prevention

We analyse your information to prevent unauthorised access, fake accounts and financial fraud. If suspicious activity is detected, we will notify you and, if necessary, take steps to secure your account.

3.3 Customer Support

When you request support via live chat or email, our team can view your account information to resolve issues quickly and effectively. cv999's customer support team is available 24 hours a day, 7 days a week, in both Bengali and English.

3.4 Legal Compliance

We may use your information where required to comply with applicable laws, regulations or court orders. In such cases, only the information legally required to be disclosed will be shared.

3.5 Service Improvement

We analyse aggregate usage data to improve the platform's functionality and user experience. Individual users cannot be identified from this analysis.

4 Data Sharing and Disclosure

cv999 does not sell your personal information to third parties or rent it out for commercial purposes. Your information is not shared with anyone except in the specific circumstances below:

4.1 Service Provider Partners

We work with trusted partners to deliver essential services such as payment processing, technical infrastructure and cybersecurity. These partners receive only the information necessary for their specific role and are contractually bound to meet our privacy standards.

4.2 Legal Requirements

We may be required to disclose information upon receiving a valid court order or directive from a competent authority, or to meet a legal obligation. In such cases we will try to inform you in advance wherever possible, though legal restrictions may prevent this.

4.3 Business Transfer

If there is any change in the ownership or operation of cv999, user information may be transferred as part of the business assets. In that event, the new owner will be bound by this privacy policy.

5 Data Retention and Security

5.1 Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period as required by legal obligations, dispute resolution or fraud prevention.

5.2 Technical Security

cv999 uses modern measures such as SSL encryption, firewalls and regular security audits to protect your information. Payment information is never stored directly on our servers — it is always processed in encrypted form.

5.3 Internal Access Controls

Access to your information is granted only to staff who need it to carry out their work. All staff are bound by confidentiality agreements and receive regular data security training.

6 Cookies and Tracking Technologies

The cv999 website uses cookies and similar technologies. Cookies are small data files stored on your device that help make the service easier to use and more personalised.

6.1 Essential Cookies

These cookies are required to maintain login sessions, ensure security and support the basic functionality of the website. Without them, some parts of the site may not work properly.

6.2 Analytics Cookies

Analytics cookies are used to understand how the pages of the site are being used. This information is processed in aggregate form and is not used to identify individual users. You can manage cookies from your browser settings.

7 Your Rights

As a cv999 user, you have the following rights regarding your own information:

7.1 Right to Access

You may request to know what information we have collected about you and how it is being used. We will respond within a reasonable time of receiving your request.

7.2 Right to Correction

If the information in your profile is incorrect or incomplete, you may request that it be corrected. Some information can be changed directly by you from your account settings.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, if retaining the information is necessary due to legal obligations, an active dispute or a fraud investigation, this request may not be fully possible to fulfil.

7.4 Right to Object and Restrict

You may object to the processing of your information for certain purposes, or request that processing be limited. These requests will be assessed taking into account applicable law and contractual obligations.

8 Responsible Gaming and Data Use

cv999 takes responsible gaming seriously. By analysing your play patterns we can identify early signs of potential issues and, where needed, suggest support. Information used for this purpose remains fully confidential. Learn more about the responsible gaming guidelines and make use of the tools available to set your own limits.

For answers to general questions about using our platform, visit the FAQ section — it covers common questions on accounts, payments and security.

9 International Data Transfers

As cv999's technical infrastructure operates on international servers, your information may be transferred outside Bangladesh. Regardless of where your information is processed, the protection standards of this privacy policy apply and adequate security of the data is ensured.

10 Policy Changes

This privacy policy may be updated from time to time due to business changes, new technology or legal requirements. For significant changes we will post a notice on the website and inform you by email at your registered address. Continued use of the service after changes have been made will be considered your acceptance of the updated policy.

11 Contact Information

If you have any questions, requests or complaints regarding this privacy policy, please contact the cv999 customer support team. We respond via live chat and email 24 hours a day, 7 days a week.

Email: [email protected]

Live Chat: Use the chat button at the bottom-right corner of the website